Epiphany House Bookings Terms and Conditions

See below for Terms and Conditions for Special Event Bookings

We try to ensure an efficient booking service. In order to clarify this we have set out our bookings procedure below:

Bookings for Meetings and Conferences

Cancellations

We do realise that cancellations are sometimes inevitable. Our customers will understand that this puts Epiphany House at a disadvantage if we have turned away other bookings and therefore lost income. For this reason our policy is outlined below:

Food

To enable our kitchen staff to be adequately prepared, all meals should be ordered not fewer than 5 working days before the event. If a booking is cancelled 5 working days or less before the event then you will be charged for all food ordered.

Terms and Conditions for Special Event Bookings

Bookings

Deposit

Cancellations

We do realise that cancellations are sometimes inevitable. Our customers will understand that this puts Epiphany House at a disadvantage if we have turned away other bookings and therefore lost income. This is a particular problem in the case of a special event booking. For this reason our policy is outlined below:

Food

To enable our kitchen staff to be adequately prepared, all meals should be ordered not fewer than 10 working days before the event. If a booking is cancelled 10 working days or less before the event then you will be charged for all food ordered.

Remittances

Please make your payment promptly to Epiphany Trust (Truro) Ltd., stating Invoice No. and Date of Event.

Smoking

In compliance with Government regulations there is a no smoking policy throughout Epiphany House.

Security

Epiphany House and its staff cannot be held responsible for the loss or damage of any person's property brought on to the premises.

Disclaimers

Prices

We try to ensure that prices and descriptions are valid, but we do not warrant that they are current or error-free. For this reason Epiphany Trust (Truro) Ltd reserves the right to alter prices at any time without notice. Prices include VAT unless otherwise indicated. The price we charge will be as quoted when we accept the order.

Cancellation of a programme event

We recommend that bookings for one of our programme events are made at least 2 weeks in advance of the scheduled date as we reserve the right to cancel if not enough participants take part. Should this eventuality occur all monies paid will be reimbursed.